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Hosen Support

How can we help you? Below you will find a list of frequently asked questions.


Are you a manufacturer or trade company?

We are a manufacturer since 1998 based in Chaozhou, which covers an area of 60.000 square meters.

What is your MOQ ?

1) Stocked product MOQ 100 pcs;

2) Regular porcelain product out of stock MOQ 300 pcs;

3) Customize logo or pattern MOQ 500-1000 pcs;

4) Customize shape 1000-2000 pcs;

5) Stoneware product MOQ 2000-3000pcs.

How long will it take to produce my order?

If the product is in stock, we can ship it out in 3-5 days;

If out of stock, it will take 30-35 days for production;

Customized orders will take 45-60 days for production.


What’s the material of the product?

Varied material of tableware for your choice. (Ceramics / Porcelain / Fine Bone China / New Bone China / Stoneware, etc)

How to ensure the quality inspection of the product?

We guarantee to carry out at least 7 times quality inspections in each batch of mass-produced products.

Quality & Delivery Guarantee is offered.

Do your ceramics have lead or any other heavy metals in them?

All of our products undergo strict testing. They’re free of lead, cadmium, and other heavy metals and are compliant to LFGB, FDA.

Are your products dishwasher and microwave safe?

All Hosen products are durably crafted for everyday use and are completely dishwasher safe. Hosen ceramics are microwave safe and even oven safe up to 450℉.

Do your ceramics scratch easily?

While all semi-matte ceramics are susceptible to superficial marks from your flatware, they can be easily taken off with a good scrubber and a scouring compound. If you notice marks on your ceramics, you can try to use lemon juice and baking soda. After a soapy rinse, your dishes should be good as new.

Why do some ceramics have subtle flecks in them?

Our ceramics are made of different materials, some are made of stoneware, which has unique characteristics. The clay contains naturally occurring flecks that occasionally come to the surface during the firing process. In some cases, these dots may show through lighter glazes, this cannot be completely avoided. At Hosen, we embrace these slight variations—they’re what make our hand-finished ceramics one of a kind.


What kind of customized services do you provide?

Include product logo, pattern design, product size, and product shape, and even customization of a brand new holiday-themed collection or any concept basis collection.

What’s the MOQ for customization?

Usually around 500-3000pcs per items, while the final MOQ depends on specific product size and the complexity of customization.

Can you help us make the design?

Sure. We have a professional design team, our designs are world-renowned, and if you become our VIP customer, we will provide exclusive new designs every quarter.


Do you provide samples? is it free?


For factory existing models, a free sample can be provided within 3 days after receiving your free sample application, but freight is negotiable, some potential projects, we’d like to offer for FREE.

For customized models, the sample cost and sample time depend on the actual condition.

How can I make sure your product meets the production and sales standards?

All of our products undergo strict testing, and all are compliant to LFGB, FDA and Prop 65 standard issued by SGS.


How much does it cost to ship?

It depends on the quantity, if a small quantity, the shipping cost will be higher, while if for a full container, we can get a better shipping rate.

Normally we will update and offer the best shipping cost according to the packing details as a reference for clients.

When will my product ship out?

Usually, for non-customization items, the normal production time is around 30-35 days; while if customization orders, which takes around 45-60 days.

What ways would you use for shipping?

We do support ships by sea, air, and train to different countries, usually which depends on the shipping rate and agreement on our contract. We’d share the information for consideration.

How about your shipping package?

Usually, it is packed in a brown carton, if for full container items, we will use an inner box and outer box for double protection.

Also, we have multi-package ways, like mailboxes, and gift boxes, depending on customers’ requests and budgets.

How long for the shipping time by sea?

Usually if in the Asian area, around 15-20 days; if in the USA or European area, roughly around 40-50 days, depending on the seasons.

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: +86-189 2421 5255


: Shibei Industrial Road, 14 floor, 12 Building, EastTower, Juda Industrial Zone, Guangzhou, China